The London Enterprise Office

Bio

Ioannis is a PhD candidate, researching Consumer Behaviour in Hospitality (Surrey). He received his MSc in Tourism and Hospitality Education (with Merit) from Surrey and a Diploma in Hotel Management from the IHTTI in Switzerland (with Honors). In October 2006, Ioannis joined the London Metropolitan Business School (LMBS). Prior to this he worked for university of Surrey (UNIS) as a Programme Leader in International Hospitality Management and Food and Beverage Tutor. Before that he worked with the London Hotel School as a Lecturer and Hotel Training Consultant. There he became a member of the Faculty of the American Hotel and Motel Association. His industry experience ranges from Small Businesses in Greece and the UK to five star Hotels in London, Scotland and Germany. He has also opened and managed a restaurant in Greece and managed an organisation promoting theatre and accommodation packages in London. Ioannis is very active in the Industry and was the Chairman of the Institute of Hospitality -Surrey Branch for many years and is currently the Secretary of the London Branch. He has worked as a consultant on a number of projects in Hospitality Organisations both in the UK and abroad.  He is passionate about teaching and Hospitality and he likes to think that the true spirit of Hospitality is hidden in the ancient art of Philoxenia.

KEY TEACHING AREAS
-Consumer in Hospitality, Leisure and Tourism
-Design in Hospitality
-Tourism Marketing
-Hospitality Consultancy and Research
-Hotel and Restaurant Entrepreneurship

RESEARCH INTERESTS
-Consumer Behaviour in Hospitality
-Hospitality e-Innovation
-Sustainability in Hospitality

PUBLICATIONS
 Academic Papers:
Pantelidis, I.S. 2009. High tech foodservice; an overview of technological advancements. CHME 18^th annual research conference, May: Eastbourne.
Pantelidis, I. S. 2009. Word of Video the third generation of word of mouth; Innovative strategies for SMEs and Destination Marketing. Tourism amidst a Global Crisis. Nicosia KEBE: Cyprus
Pantelidis, I.S and Wrobel, S. 2008. London's Hospitality Workforce. Cultural diversity a choice or necessity?   London Journal of Tourism, Sport and Creative Industries, Vol. 1(1): 13-21
Pantelidis, I, 2008. Coping with Student Diversity and Achieving Learning Outcomes through Industry Involvement.  London Metropolitan University, Learning and Teaching 5th Annual Conference: London.
Pantelidis, I. 2008. Sustainability in the Hospitality Management Curriculum; a one sided view? LMBS 1^st Annual Research Conference: London.
Pantelidis, I.S. 2006. Technology acceptance of Hotel Web sites, EuroChrie Hospitality Research Conference: Thessaloniki.
Pantelidis, I. and Livingstone B. 2005. The undervalued face of tipping: time for change, EuroChrie Hospitality Research Conference: Paris.
Pantelidis, I.S. 2005. Personality and acceptance of Hotel web sites, CHME Hospitality Research Conference: Bournemouth.
Pantelidis, I, S. and Protopappa M.  2003. Customer Management and New technology. IRMA conference: Philadelphia
Pantelidis, I, S. and Papadaki, V. 2003. Exceeding customer expectations. A Hellenic quality conundrum. CHME Hospitality Research Conference: Sheffield.
Pantelidis I, S.  2002.  Implementing empowerment.  The case of Radisson Edwardian, a hotel chain that dared take action   CHME Hospitality Research Conference: Leeds  

Books and book contributions:
Pantelidis, I.S with Davis B, Lockwood A, and Alcott P. 2008. Food and Beverage Management 4^th edition. Oxford: Butterworth Heinemann.
Pantelidis, I. S. 2005. ‘Front Office/ Inventory / Point of Sales / Restaurant Systems’ in International Encyclopedia for Hospitality Management, A. Pizam (Ed). Oxford: Butterworth Heinemann  

Keynote talks and speeches:
Pantelidis, I. S. 2009. Word of Video the third generation of word of mouth. BCA. Athens: Greece.
Pantelidis, I.S. 2008. Marketing and Postgraduate Education in Hospitality Management. Russian State University of Trade and Economics: Moscow.
Pantelidis, I.S. 2008. Why don't the British want a Career in Hospitality? Panel Discussion. Hotelympia Bi-annual Exhibition. Expert Panel Member.
Pantelidis, I.S. 2007. Sustainability in Hospitality Management education. Saxion University “Sweepish Days” CPD Conference, Greenwich University: London.

Experience

PROFESSIONAL PRACTICE AND CONSULTANCY
-Hospitality Strategy & Leadership
-Hotel and Restaurant Strategic Sustainability
-Hotel and Restaurant Operations
-Hospitality e-Marketing and consumer behaviour
 

Membership of Professional Associations

Fellow member of the Institute of Hospitality
Fellow member of the Academy of Higher Education
Member of Tourism Concern
SIFE Londonmet University advisor
Hospitality Society University advisor
Member of the LMBS Ethics Committee
Member of the International Institute for Culture, Tourism and Development
Member of the Editorial Board for the London Journal of Tourism, Sport and Creative Industries
Member of the Editorial Board for the COTHM Journal Tourism Today

Knowledge Connect - Ignite Hospitality

The project is collaboration between EMK and Ignite Marketing (a fully-integrated support agency exclusively for Hospitality Businesses) and it seeks to examine the influence on hospitality consumer perceptions & behaviour over 4 key areas:

Marketing Research, Internet, Marketing